Customers find the toy fun and entertaining, with one mentioning it turns playtime into a thrilling chase. However, the battery life is problematic, with reports of the product not charging or working at all. Moreover, the quality is mixed, with some finding it wonderful while others report durability issues for dogs. Additionally, the toy is not suitable for dogs, and customers find it too noisy and consider it a waste of money. There are safety concerns about the string tail being dangerous, and reports of the charging cord getting hot during use.