Customers find the pet bed mat effective and comfortable for their cats. They say it works well, is soft, and cushioned. The heating pad keeps the bed slightly warmer than the room, which customers appreciate. Many of them mention it’s great for senior cats or skinny cats who may start to experience joint aches. Customers also like that their cats love the bed and find it washable. However, some have mixed opinions on warmth, size, and value for money.