Customers find the pet bed mat comfortable and well-made. They appreciate its plushness, firmness, and size, which is suitable for their pets. Many consider it a good value for the price, with a nice faux shearling top that dogs like. The bed fits comfortably in most crates, making it a versatile option for crate training. While some customers are happy with its washability, others have mixed opinions about its durability and memory foam.